Frequently Asked Questions
Frequently asked questions about Glow25 and collagen.
How do I take the products?
You can easily stir our collagen powder into drinks and food. Recommended intake: 15 grams per day, or about 2 tablespoons.
Take our collagen capsules with plenty of water. Our recommended intake: 2-6 capsules per day.
How is collagen produced?
We chose an enzymatic manufacturing process that's gentle on the collagen powder and doesn't destroy the amino acids. This results in our Glow25 collagen achieving a very high quality and being perfectly absorbed by the body.
What do I need to consider when taking collagen?
Not much.
You can easily mix our collagen powder into your daily drinks or meals such as soups.
Vitamin C plays a key role in collagen formation, supporting normal collagen production and skin function.
Therefore, it is beneficial to ensure sufficient vitamin C intake by eating fruits and vegetables. For additional vitamin C, we recommend our collagen capsules or Collagen Plus.
How does the 60-day satisfaction guarantee work?
We offer a 60-day money-back guarantee, so you can try the products risk-free. If you're not satisfied, simply contact us within that timeframe, and we'll take care of everything else.
What shipping costs should I expect?
The shipping fee is £3.99 within the UK.
Shipping is free for orders over £49 within the UK.
Here you can find an overview with all the information for each country: Shipping Information
Why hasn't my package arrived?
Wondering where your order is? Or your delivery is stuck or seems lost? Then please report your issue here!
Simply enter your details, and your request will reach our customer support team directly with all the important information. We'll check your order/delivery and get back to you with an update and a suitable solution.
You can also use the contact form as an alternative.
How can I use my voucher?
Add your desired items to the shopping cart and click “View Cart”. You will then be redirected to the order summary, where you'll find the voucher field. Enter the code there and click on “Apply Voucher”. If this doesn't work, please contact us via our contact form.
How can I cancel my order?
You no longer wish to receive your package or would like to cancel your order? Send us an email via our contactformso we can advise you on the cancellation process. We can issue you a return label for your return shipment.
How can I pay by invoice?
If you would like to pay by invoice, you can select the payment method "Klarna Invoice". As soon as your package is shipped, you will receive an invoice from Klarna via email and have one month to pay it.